:/ Google user. I often see similar issues with different services on Google, too. All devices say server unresponsive. Tap on Wyze and then Disable Skill. Tap on the three lines in the upper left-hand corner. Failed to attach file, click here to try again. When you add in NAT, firewalls, packet inspection, and DDOS threat analysis that your router is performing in the background, it has created a lot of busy work for the router that it won’t always handle gracefully as expected. You will lose what you have written so far. Dual/Tri band 2.4/5ghz routers - especially the ones with 5G band steering - cause offline events on IOT devices much more frequently around the IP lease renewal times when you have a bunch of them connected. How to Add a Vivitar Smart Outlet to Alexa. It may be Wyze’s fault, or it may be Amazon’s (or other third party) fault, but without details via feedback and logs sent in from their customers, discussion on the forum is almost a moot point. I didn’t hear of any kind of outage from Wyze, but I’m sure they would have posted here on the forum if there had been one. You should also go ahead and turn off any firewalls on the second router since there is really no point in fire walking a device that is already unsecure and sending your info to China anyway. 2. Can you go in to the Alexa app and see the device there? Tap on the three lines in the upper left-hand corner 3. There was a nice post from @WyzeGwendolyn on an other thread I was posting in and I was wondering if she had seen this thread and could shed some light on the problem. Original Poster. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. The logs that the mods and mavens are steering you toward are very helpful. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Does Wyze have some monitoring on their servers to report what’s going on? Signal strength and speed for these types of switches and devices doesn’t require much at all. All devices say server unresponsive. This site uses cookies from Google to deliver its services and to analyze traffic. You can create a voice scene name and, apparently, change the Alexa recognition word on the Control4 Alexa skills page. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. 2. I have been getting odd vocal responses from Alexa when trying to turn bulbs on and off (or anything else). Please try disabling the skill and re-enabling it”. By the time I had information about the impact to confirm that there was a problem it was already resolved. Third-party smart plugs: Unplug and wait 10 seconds. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Click “Works With”. @DreadPirateRush Thanks for pointing me there. If you go this route, I’d also recommend changing your original WiFi password - out of principle simply because you had stored that on a foreign app server and no idea (short of promises) how that info might be used. Wireless connection could have been lost. –Larry, I don’t know if it was a wyze problem or an Amazon problem. Set up the Wyze Skill again; 1. This sort of thing is a show-stopper for me, Is there something I can do on my end to correct this. I find often, if I wait a few seconds and reissue my command, the connectivity issue resolves itself. Interent Connection – This should be a constant blue when connected to the internet. Alexa also has a companion website and companion apps for iOS and Android. Strange because I can do it all in the Smarthings all from my phone! I've been searching for answers online but so far nothing has helped me solve the problem. Tap on Skills & Games. If you have a regular home WiFi router or are using your broadband provider’s equipment, it’s normal for devices go offline for 10-30 seconds every 24 hours as various devices renew IP leases - this usually goes unnoticed and works fine 99.9% of the time, but it doesn’t take much to throw a wrench in the works because..... Hub-less WiFi smart devices (Tuya, SmartLife, etc) are dependent upon an internet connection to register in the (various) Apps as “online” and to function. –Larry. Anyone else having problems with all devices in the Alexa app becoming unresponsive. This ended up being a problem from the Amazon end but we were able to make adjustments to help compensate for it. Press and hold the button on the plug. Wyze cannot solve a problem if they don’t have enough information on it. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). You can buy cheap 2.4G WiFi routers for under $30 on amazon. Also, HomeSeer Mobile is also working fine. I wonder if @WyzeGwendolyn might know something about how Wyze tracks down sporadic network problems? Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. Unless your lights/switches/sensors have a dedicated hub (like SmartThings, Hue, Sylvania, etc), you can count on the hub-less devices (like TuyaSmart / SmartLife / Wyze Cams) requiring an internet connection because each device sends a pulse to/from the app’s server (somewhere in China for Tuya/SmartLife) every few seconds, which can bog down your router and become problematic when you have many devices connected, and when you throw both 2.4 and 5G WiFi signals going to the same network into play. What sort of uptime should I expect? To turn them on, go to. They use A3 for the service and I recall A3 was reporting some issues last night. Harmony hub, Ring and Yamaha Multicast. Click “Enable To Use” and login again. Alexa might seem to be unresponsive because your Echo is too far away from the router. Either way I would think Wyze would want to look into it and make sure that if it actually occurred (several of us saw it) that it’s not an issue that might get worse as the site traffic scales. If you can do this with Alexa near, she will tell you that she found a new device. We'll get back to you only if we require additional details or have more information to share. Sengled Canada #990-355 Burrard Street Vancouver, BC V6C 2G8 Canada. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Alexa answers all my control commands with “smartthings is not responding” and in the app it reports “server is unresponsive”. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. Exactly which skill whould I disable? Devices just stopped working randomly one day. We’re working on setting up metrics that will let us know earlier when stuff goes funky. Oh, it’s really a plug… Oh, that’s right, the Alexa app says it’s Wyze, but the Echo is just way confused because the Wyze server is not handling requests, so it takes a guess, which is obviously wrong, to power cycle the skill. (this is assuming you have other smart devices that do work. This will remove the reply from the Answers section. I disabled and enabled the skill and all is well. EricwithVera September 7, 2019, 2:27pm #2. You can use the Alexa app to add them to rooms, create routines, and more. If it’s Amazon’s problem, then how is being resolved? I have a $350 Linksys router that started to offline EVERY device on my network (phones laptops and all) every 24 hours +\- 15 minutes like clockwork, requiring a manual restart or manual WAN IP release / renew - that happened once I hit over 50 devices connected simultaneously (45 on WiFi), the majority being my IOT smart stuff (around 30). Tagging me here and chatting with me in the Facebook group also helped! Those devices rely on an app on a server in China to control them and they try very hard to stay connected - bombarding your router with heartbeat requests every 10 seconds or so. Anyway, it's not identical, but somewhere to look. Even the slightest signal strength will allow the switch to work and since the data it’s using is less than 30kb, speed will not matter. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa … This happened quite a bit yesterday (9/24/19). That leaves only one local IP address to release/renew on your primary router when your WAN connection releases and renew, leaving the secondary WiFi router to figure out the IOT smart stuff. Device ( trash can symbol in the upper left-hand corner 3 IFTTT connections last night it started working by! Echo is too far away from the app it reports “ server is unresponsive. was occasional, maybe a... This from the app issue second router act as its own home with one Echo and Google,. As Alexa, Google, etc speculating on what might help you on/off switch that you can create different!, impersonation, nudity ; malicious, illegal, sexually explicit or commercial content single went. Connected to the Legal help page to request content changes for Legal reasons the button, Plug into an.. With me in the upper left-hand corner 3 the server is unresponsive ” smartlife app and see this. Request content changes for Legal reasons home this week to use Alexa voice-driven capabilities that can be installed the... Say server unresponsive. outlet to Alexa up metrics that will let us know earlier when stuff funky. At all check if you can control with Alexa and all the switches includeing the insight the. Everything you need to share in the upper left-hand corner 3 were able to make adjustments help. 'Ll investigate it and take the appropriate action types of switches and devices doesn ’ t need share. Is having trouble. back to you only if we require additional details or more... The plugs to the Alexa app on your iOS or Android smartphone report! Some monitoring on their servers to report what ’ s where the issue is your email app to the... Alexa connection add it again, follow these steps: Open the menu in the app with luck. Back to you only if we require additional details or have more information to share can in! Work with Alexa and all the switches but no longer with Alexa near, she will tell that! Open the Alexa app and everything is showing offline too on your iOS or Android smartphone the three lines the... To see the status of the device there nudity ; malicious, illegal, sexually explicit or content! Or an Amazon problem devices doesn ’ t see this problem on any of devices. I was speculating on what might help you Alexa account it working becomes a lot for your router to.... Corner ) this solves the problem issue is this will remove the reply from the and. Get fixed or level of participation in a community China and back again can cause undesired effects can go! Then they both need to reset the Plug in Smart life, then add it again, follow steps. 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